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TERMS AND CONDITIONS

Access to and use of this Website is subject to the terms and conditions set out below. In these terms and conditions the company is described as "The Roses Empire". By accessing and using this Website, you agree to be bound by these terms and conditions

1.     PROTECTING YOUR SECURITY

Personal details which you give us via this Website may be held and processed by us in accordance with the provisions of the Data Protection Act 1998.

2.     LOCATION AND JURISDICTION

This website is operated and controlled by The Roses Empire from France and exists under the laws of France. The Roses Empire does not intend to avail itself of any of the laws, protections or benefits of any other jurisdiction. All interactions that occur between The Roses Empire and any person accessing this website or any person communicating electronically with The Roses Empire shall be considered to occur in France where this website is posted and where electronic mail is received. This agreement and the contents of this website shall be governed by and construed in accordance with the laws of France.

3.     COPYRIGHT AND TRADE MARKS

The site contains material which is owned or licensed by The Roses Empire and is protected by international copyright, trade mark and other intellectual property laws. You may not modify, copy, reproduce, republish, upload, transmit or distribute in any way any material from the site. All rights to trademarks, service marks, copyrights, names, terms, The Roses Empire symbols or designs which are owned or identify and distinguish goods or services owned, used, produced or licensed by, whether registered or not, are hereby reserved. Trademarks, service marks, names, terms or designs owned, used, produced or licensed by The Roses Empire may not be used, copied, or reproduced without the express written consent of The Roses Empire.

4.     PRICES

Prices do not include delivery charge. These will be detailed at the time of order and may vary according to the level of service required. 
We reserve the right to charge extra for an unusual delivery requirements or different locations. 
Prices will be calculated automatically when at the checkout. Your shopping basket on the payment screen will reflect the overall cost to you. 
Unless otherwise agreed prices will be those stated by us, on date of invoice, prior to dispatch. No claims of any type or reductions after dispatch will be entered into. 

All prices and price lists in relation to your account are strictly confidential and must not be disclosed to any third parties. Prices are subject to change without prior notice and change and will be reviewed at least once per year.

The images on our website are used to provide an image of how our products look like. Since we are using natural preserved flowers, there might be slight differences in colour or size of the rose.

5.     ORDERS

Orders can be made in writing, online, or by email. When we receive an order we have the right to assume the order is correct and accurate, no confirmation of order is either requested, necessary or waited on. 
When you have completed your order you will be sent an e-mail confirming your order. It will state what the products/services are, the cost, delivery and invoice details. If your order has been unsuccessful you will be made aware of the reason why and any possible explanations. Each party shall be responsible for any errors in its messaging or ordering. 
The products are not sold on a sale or return or exchange basis.

6.     ORDER CANCELLATIONS

We are able to cancel your order whilst this is within an order processing status, however once the order status has changed to Order Completed and Dispatched and/or once dispatched to the courier, orders cannot be recalled or stopped by cancellation. If the order is delivered and the items are still unwanted, and you still wish to cancel your order you may do this within your rights of the Consumer Contracts Regulations 2013. Any perishable items or foodstuffs are excluded from return.
Our usual order cancellation, returns and refund policy does not apply for bespoke 'made to order' goods or perishable goods which cannot be returned unless faulty. 

7.     AVAILABILITY

If for any reason beyond our control, we are unable to supply a particular product, we will notify you as soon as possible. Goods are available on a first come, first served basis and we are not liable if we are unable to supply a particular product. You will not be charged should stocks become exhausted and will be notified within 24 hours where possible of such and offered an alternative choice. Should you have been charged already, a refund for the part not in stock will be applied.

8.     PAYMENT TERMS

You can pay for Products purchased from The Roses Empire by debit card, credit card or PayPal Secure Checkout in advance when you submit an order through our Website. Full payment must be received in advance before any goods are prepared or dispatched.

You must give us authority for payment at the time of order and all card holders will be subject to validation checks and authorization by the card issuer. 
If your card issuer refuses to authorize payment to us, we cannot accept your order, and will not be liable for any delay or non-delivery. 

If you are placing an order through a company, payments can be made by bank transfer, via a written agreement. Please contact us for further details.

9.     DELIVERY

We shall not be liable for any delay to deliveries of orders awaiting notification from customers due to issues with their order, late delivery, non-delivery or variation in quantities delivered and in particular shall be entitled to adjust quantities delivered to you where insufficient stock is available to complete or order.  
 

We not be liable for any direct, indirect or consequential loss (all three of which terms include, without limitation, pure economic loss, loss of profits, loss of business, depletion of goodwill and similar loss), costs, damages, charges or expenses caused directly or indirectly by any delay in the delivery of the Goods. 


If circumstances occur which do not allow the delivery to occur within the delivery service requested due only to the fault / delay of the courier, ie a 'mis-delivery', we will refund the difference of the value of the service not provided for. ie an Express service not carried out within the promised time frame will result in a refund to the value of a standard service charge. 


Where specific courier instructions are given e.g. leave in porch, round the back etc, we will not be held responsible or liable for goods not being received where our couriers or other couriers have a POD (proof of delivery), or inform us that the 'goods were left as instructed'. You are therefore obliged to ensure that any specific courier instructions given are correct, and that the information provided ensures a safe and accurate delivery. With any 'signature optional' or 'leave safe' delivery your rights to claim damage, missing items and non delivery are waived. 


If the courier attempts delivery at the delivery address as specified in the order but is unable to deliver the item to the specified address, the courier will retain the item/s. A calling card will be left where possible with a Customer Services telephone number for you to call in order to arrange re-delivery. Please note that the courier company can only arrange a specific re-delivery date, and cannot arrange a specific re-delivery time. 
Please make sure you are available to take delivery of your order at the delivery address as your goods are sent on a “signed for” service. If you are not available at the address to receive the delivery, a Courier Card may be left card directing you to your nearest depot where you may collect your goods. Please note after a period set by the courier non-collection of the goods will result in the items being returned to The Roses Empire.  
Risk, loss or damage in the goods/products shall pass to the customer on delivery. Ownership of the goods/products remains with us until such time as payment has been received in full by us. 
Amendments to address delivery address details once your order has been processed by us and received by the Courier may not be possible. Any amendments to delivery address may be attempted by the Customer direct with the Courier but is not guaranteed due to security of goods measures ad may hold an additional charge due to redirection of goods.

10.  SOCIAL MEDIA POLICY

The Roses Empire engages in the use social media for our customers who enjoy using these channels. Please note The Roses Empire’s social media is monitored. Any comments or posts should be within the recommended guidelines of that social media channel and the European Laws. Any comments or posts that are inappropriate or abusive, directed at other customers, other social media users, The Roses Empire and/or its staff will be recorded and may result in legal proceedings.

11.  COMPLAINTS

Not happy? Please send the full details of your complaint with any relevant documentation to contact@therosesempire.com.

Registered office:

The Roses Empire

136 Rue Francois Girard

06220 Vallauris
France

contact@therosesempire.com

Tel: +33 (0)6 29 64 67 33

 

Hand Delivery

All orders on the French Riviera ship via our own hand delivery courier service. This gives us greater control over local deliveries and which means better service for you. We can be in touch with our drivers and ensure that your package arrives on time and where it’s needed. No hassles dealing with a potentially missed delivery.

The area served by our Courier service includes Cannes, Vallauris, Golfe Juan, Antibes (Including Juan les Pins & Cap d’Antibes), Biot, Villeneuve Loubet, Cagnes sur mer, Nice. Monaco on request. All local deliveries for the next day and beyond ship via our Hand Delivery service.